Communication and Personality in Negotiation Paper Research

Communication and Personality in Negotiation - Research Paper archetypeHe was able to obtain the unit from a dental supplies store just outside their university for $275. The stratum did not get the chance to drill the unit fully until one month after the purchase. era he was using the unit, he observed that it was making an unnecessarily noisy sound which was not unpatterned with other dental cure units. After one or two more uses, the bearing in the unit gave way. He immediately went back to the dental supplies store to return the unit. The store shop clerk asked for his put across and noticed that it was already one month after the purchase. The clerk also noticed that the unit did not hold up a label or tag that they said they norm wholey place in all dental cure units released from their supplies store. He immediately wanted to talk to the manager but the sales clerk told him that the manager was busy and that if he wanted to experience the unit repaired or replaced, he would have to redeem for $50, which he did not have at the time. He left the dental supplies store and left a message that he would return. He then asked for my help since he knew I had some skills in negotiation. I accompanied my cousin back to the store the next day and confronted the manager. The manager recognized my cousin and asked what the problem was. So, my cousin relayed the scenario and wanted to have the unit replaced or repaired, whichever is most immediate. The manager first reviewed the receipt and questioned how shape up the unit was to be returned one month after purchase. The warranty period only stipulated 10 geezerhood after purchase. And, after further inspection, the manager questioned the lack of label or tag on the unit. He said that if my cousin wants to have it repaired, he needs to pay for $50. But if he wants to have it replaced, they do not have the same simulate of lower price and instead was offering another model where an additional $100 needs t o be paid. This is where I came in. First, I thanked the manager for personally attending to our dilemma. Then, I explained to him that the reason why the unit was returned only now was because the class professor did not require them to use the unit completely previous to two days ago. I informed him that we have the cellphone public figure of the professor in case he wants to verify and validate our statement. Secondly, I informed him that as a dental supplies store, they have the obligation to check all their units for the labels and tags before their release. The fact that this unit does not have any tag or label means that it was faulty in some way or the other the reason why, only after one or two uses, the bearing gave in. In this regard, they have the obligation to the customer to replace the unit or repair it without extra cost to the customer. In the end, I noted, it is always good to accommodate the complaints of the customers and validate the contentions. The way that their positively resolve conflicts would put in a good image to their store. The manager was first insisting that my cousin must have replaced the unit with a defective one. My cousin interjected by saying that why would I replace the unit with a defective one when I need the unit badly for my classes and I have no other rile to other dental cure units? Why would I trouble myself to do something which would jeopardize my academic motion? I am sure you remember me and I took the unit directly from you when I came here to purchase it, just a month ago.